Terms and Conditions for Floradream.de

Version: 22/05/2025
1. General Information
These Terms and Conditions apply to all orders placed with Floradream.de (hereinafter referred to as „we,“ „us,“ or „our“), a company registered under German law. By using our website and placing an order, you agree to be bound by these terms. Please read them carefully.
Business Name: Floradream.de

Address: Tüflweg 2, Aich, Fürstenfeldbruck, 82256, Germany

Contact Email: Contact@floradream.de

Phone Number: +4915204780321

2. Products and Services
We offer a wide range of flower bouquets, plants, and other floral arrangements. Our products are divided into two categories:
2.1. Flowers by Local Florists
All our floral arrangements are handmade by experienced local florists in your area.

Seasonal flower availability may affect the variety, and if a specific flower is unavailable, we will substitute it with a similar flower in shape and color.

Flower prices may vary during peak seasons (e.g., Valentine’s Day, Mother’s Day), and certain flowers may have a higher price during such periods.

The bouquets you see on our website are examples of what you will receive, but each bouquet may vary slightly in terms of size and appearance depending on seasonal conditions and local availability.

2.2. Flowers Delivered by Shipping Service
Some of our flower products are packaged and delivered by a delivery service (e.g., DHL, DPD).

These flowers are carefully packed and shipped to ensure freshness. They will arrive within 1-2 business days of the requested delivery date.

We aim to deliver all flowers fresh; therefore, bouquets may arrive with flowers that are not yet in full bloom to extend the enjoyment of the bouquet.

3. Order Process
By placing an order on Floradream.de, you agree to these Terms and Conditions. Once an order is placed, you will receive an email confirmation with all the details. You may also contact us via email or phone if you have any questions or need further assistance regarding your order.
4. Delivery Information
4.1. Delivery Charges
Delivery fees for florist deliveries are [insert price].

For delivery via shipping service, the delivery cost is [insert price].

Special offers (e.g., free delivery) may apply to selected products.

4.2. Delivery Times
Standard Delivery Times: Our deliveries occur on weekdays between 8:00 am and 8:00 pm and on Saturdays between 8:00 am and 4:00 pm.

Peak Periods: During busy periods like Christmas, Valentine’s Day, and Mother’s Day, delivery times may extend, and deliveries may occur between 8:00 am and 9:00 pm.

Same-Day Delivery: For same-day delivery, orders must be placed before 2:00 pm on weekdays and 11:00 am on Saturdays.

Public Holidays: We do not guarantee deliveries on public holidays (e.g., Christmas, New Year’s Day). Orders for these dates will be delivered on the closest business day before or after.

4.3. Failed Deliveries
If the recipient is not at the address during delivery, our delivery partner will leave a notice, and the flowers may be picked up from a local facility or florist.

If delivery to a hospital or other sensitive location is required, we recommend confirming with the facility whether flowers can be delivered, as some places have restrictions (e.g., intensive care units).

5. Payment Methods
We offer several secure payment options for your convenience:
Credit Card (VISA, MasterCard, etc.)

PayPal

Bank Transfer

SOFORT Banking

Your payment information is handled securely and in compliance with European data protection standards.
6. Cancellation and Right of Withdrawal
6.1. Statutory Right of Withdrawal
Under European consumer protection laws, you have the right to withdraw from the contract within 14 days without providing any reason. The withdrawal period expires 14 days after the day you (or a third party nominated by you, other than the carrier) takes possession of the goods.
To exercise your right of withdrawal, please inform us of your decision by a clear statement (e.g., an email). You may use the following model withdrawal form, though it is not mandatory:
Model Withdrawal Form:
To Floradream.de

I hereby notify you of my withdrawal from the contract for the sale of the following goods:

Ordered on [date] / Received on [date]

Name of consumer:

Address of consumer:

Signature of consumer (only if this form is notified on paper):

Date

6.2. Effects of Withdrawal
If you withdraw from the contract, we will refund all payments received from you, including the costs of delivery (except for additional costs resulting from choosing a delivery method other than the standard delivery offered by us), within 14 days from the date on which we were informed of your decision to withdraw. We will use the same payment method for the refund unless you have explicitly agreed otherwise.
You are responsible for returning the goods, and the costs of returning the items will be borne by you. You must return the goods within 14 days of informing us of your withdrawal.
6.3. Exclusions from the Right of Withdrawal
The right of withdrawal does not apply to:
Products that can spoil quickly, such as flowers and plants.

Personalized items or goods made to your specifications.

7. Privacy and Data Protection
We respect your privacy and handle your personal data in compliance with the General Data Protection Regulation (GDPR). We do not share your personal information with third parties unless required for processing your order or as otherwise stated in our Privacy Policy.
8. Liability and Force Majeure
We are liable for any damage caused by negligence or willful misconduct.

We are not liable for delays or failures in performance due to events beyond our control, including strikes, natural disasters, war, or transport disruptions.

9. Complaints and Dispute Resolution
9.1. Complaints
If you have any complaints about our products or services, please contact us at Contact@floradream.de or call us at +4915204780321. We will do our best to resolve the issue to your satisfaction.
9.2. Online Dispute Resolution (ODR)
In case of disputes, consumers can use the European Commission’s online dispute resolution platform to resolve disputes without going to court. You can access the ODR platform at: http://ec.europa.eu/consumers/odr.
10. Amendments to the Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be communicated via our website or by email. The amended Terms will apply to any orders placed after the date of publication.
11. Governing Law
These Terms and Conditions are governed by the laws of Germany, with the exclusive jurisdiction of German courts.